Residential Program Manager

A. Position Location/Pertinent Information

This is a supervisory position based out of the Safe Haven and Forensic House Programs in West Chester, PA. The Supervisor is responsible for providing programmatic oversight to all program locations in the scope of the position.


Human Services,Inc.
1 North Matlack St
West Chester, PA 19380

FLSA Status: Exempt

Employment Status: Permanent Employees are required to pass FBI/Criminal/Child/Driver license background checks. Employee must maintain a valid drivers’ license and current automobile insurance. Employee cannot be on the Federal ineligibility list.

1. Supervision

  • Provide comprehensive supervision to all employees in the 3 residential locations.
  • Hold monthly team/staff meetings at each location.
  • Improve performance standards through mentoring, coaching and holding employees accountable.

2. Program Oversight

  • Assure adequate staffing coverage to meet the needs of the resident in each work location.
  • Monitor the quality of the work performed by the Residential Counselors including but not limited to the following:1. Rapport and relationship building with the residents supported
    2. Documentation provided by the Residential Counselors on each shift.
    3. Assure all programmatic paperwork is organized, up to date and meets the needs of the resident and the clinical standards of the agency.
    4. Report all ongoing maintenance needs for each location to the appropriate person for resolution.
    5. Perform random chart audits assuring regulatory and county compliance

3. Quality Improvement

  • Serve on various internal committees including Safety Committee and QI committee.
  • Responsible for the physical site of the building and grounds at Market Street office.
  • Perform random chart audits assuring compliance with company policies and state and county regulatory requirements.

4. Other Duties:

  • As assigned by the Director of Residential and Homeless Support Services.

5. Training

  • Supervisors are responsible to train new staff in all aspects of the Agency, and staff job responsibilities. This training should be ongoing and be provided directly and by sending staff to conferences and trainings within the Agency and outside the Agency. Mandatory trainings include: HIPAA, Fraud/Abuse, Complaint Management, Incident Management, Recovery/Resiliency and Cultural Competency.

6. Performance Evaluation

  • The Supervisor completes annual staff performance evaluations.

7. Related Activities:

  • Supervisor performs related work activities as directed by the Director.
Location:   West Chester, PA
Work Schedule:   37.5 Hours
Department:   Residential Services

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What We Value

Serve with dignity, respect, hope and personal accountability. Embody the highest ethical and professional standards of service delivery. Inspire self-determination and healing. Embrace the principles of corporate citizenship. Forging community partnerships to provide everyone “A place to call home.”