HACM/CTI Outreach Specialist

A. Position Location/Pertinent Information

This position is based out of the Market Street office in West Chester, PA. The Outreach Specialist is responsible for assisting in the monitoring and maintaining all incoming referrals for the HACM/CTI program. The Outreach Specialist will provide necessary outreach and engagement strategies to try to assist identified individuals to participate in mental health screening and to link applicable services to clients in need. These outreach strategies may include many contacts over a course of time. The Outreach Specialist will make first contact with referrals from participants with mental health needs in order to screen their appropriateness and assist in obtaining making appointments and taking the next steps to engage with mental health services. The Outreach Specialist will assist identified individual with obtaining any documentation that may be needed to proceed with services. The Outreach Specialist will make warm handoffs to recommended providers/services to ensure engagement. The Outreach Specialist will help connect the individual to the services that would be most appropriate to meet their treatment and support needs.


Human Services, Inc.
330 W. Market Street
West Chester, PA. 19380

FLSA/Employment Status: Full-time/Permanent/Exempt

Title: Homeless Acute Case Management (HACM)/Critical Time Intervention (CTI) Outreach Specialist


  1. A bachelor’s degree in social work, psychology, rehabilitation, activities, counseling, education or another related filled with at least 3 years of professional experience in mental health services experience.
  2. Previous experience working directly with people experiencing homelessness, behavioral health and providing outreach to individuals in similar positions is required.
  3. Previous lived experience being homeless or in recovery from mental illness preferred.
  4. Previous lived experience with history of personal successful long term recovery management preferred.
  5. The following clearances are required for this position: FBI/Child Abuse History/PA Criminal History/PA Driver’s License. Employees must maintain a valid driver’s license and current automobile insurance.

B. Duties/Responsibilities

A. Outreach

  1. Engage with homeless shelter/programs as the outreach liaison, to provide screening of all new MH referrals to the HACM/CTI program. Develop and implement engagement strategies to support individuals with their understanding of MH services and other available services.
  2. Provide support, education and outreach activities with homeless shelters/programs regarding MH services, supports and processes.
  3. Develop and actively participate as a liaison to the MH program services to assist with referrals and warm hand-offs.
  4. Provide individual being referred to services including the HACM/CTI with detailed information regarding the program expectations and internal processes.
  5. Assist individuals in obtaining important personal documentation including but not limited to birth certificates, identification cards, social security cards, income verification etc.
  6. Provide support and assistance to individuals to assure connection to appropriate insurance and support benefits to meet their needs.
  7. Work collaboratively with HACM/CTI Program Manager in the assignment of referrals to HACM/CTI Specialists and to any other services including MH assessments.
  8. Provide collaborative support to HACM/CTI staff in transitioning individuals from referral to engagement as a participating HACM/CTI client.
  9. Work collaboratively with HACM/CTI Coordinator, HACM/CTI Specialists and, where applicable, other team members to share pertinent client information, strategies and suggestions.
  10. Establish and build supportive, non-judgmental relationships with individuals participating in HACM/CTI program.
  11. Participate and contribute during weekly individual supervision.
  12. Explore and identify a various community resources that can be utilized by participants in HACM/CTI Program.
  13. Grow and develop existing relationships with landlords throughout the County. Seek out additional landlords willing to work with participants.
  14. When necessary, provide advocacy to participating individuals in HACM/CTI Program.
  15. Maintain database in order to track all referrals and staff caseloads.
  16. Maintain timely and accurate documentation as required by HACM/CTI.

B. Clinical

  1. Screen and assess current mental health needs of each participant.
  2. Work collaboratively with CTI/HACM Program Manager to meet acute MH needs of the participant.
  3. Provide access to MH programming when necessary.
  4. Other responsibilities as assigned
Location:   West Chester, PA

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Serve with dignity, respect, hope and personal accountability. Embody the highest ethical and professional standards of service delivery. Inspire self-determination and healing. Embrace the principles of corporate citizenship. Forging community partnerships to provide everyone “A place to call home.”